These Terms and Conditions of Use (“T&C”) define the rights, obligations, and responsibilities of the parties using the e-commerce and related services (“Services”) provided by INFINITUS (the “Company”), which operates the Perfume Europe website (perfumeeurope.com) (“Perfume Europe” or the “Site”).
The parties agree to promote mutual growth by exercising and fulfilling their rights and obligations in accordance with these T&C.

Article 1 – Company Information

• Company: INFINITUS

• Head Office: 72 Rue Archereau, 75019 Paris, France

• VAT Number: FR78914031992

• Logistics Warehouse: 38 Avenue du Colonel Rol-Tanguy, Zone d’activité du Bois Moussay, 93240 Stains, France

• Contact : contact@perfumeeurope.com

Article 2 – Publication, Validity, and Amendments

1. The Company publishes these T&C on the homepage (or a dedicated page) of the Site, together with the Company’s legal information.

2. The Company may amend these T&C within the limits allowed by applicable French and EU laws (including the Consumer Code, Commercial Code, Digital Services Act, GDPR, and related regulations).

3. In case of modification, the revised T&C, their effective date, and the reason for the change will be displayed at least 14 days before they take effect. The new T&C will apply from that date onward.

Article 3 – Definitions

1. Member: Any legal or natural person acting for professional purposes, who has provided the required information to create an account.

2. User ID: The email address chosen by the Member and validated by the Company.

3. Password: A combination of characters chosen by the Member to secure their account.

4. Operator: The person appointed by the Company to manage and operate the Services.

5. Perfume Europe Credit: Store credit equivalent to cash value credited to a Member’s account (e.g., adjustments, returns, refunds).

6. Catalogue: The range of branded perfumes available for wholesale purchase on the Site.

7. Any terms not defined above shall be interpreted according to standard commercial practice.

Article 4 – Nature of the Services

1. Development and operation of a B2B e-commerce platform:
   i) Sales support;
   ii) Purchase support;
   iii) Contract execution;
   iv) Product information search;
   v) Associated e-commerce services.

2. Professional promotion and advertising services.

Chapter 2 – User Agreement and Data Protection

Article 5 – Formation of the User Agreement

1. Le contrat d’utilisation est formé dès l’acceptation par la Société de la demande d’inscription aux Services. L’acceptation peut être notifiée sur le Site ou par e-mail.

2. The applicant must accept the T&C and provide the required information in the registration form.

3. B2B Eligibility: Only professionals (resellers, retailers, salons, etc.) acting for business purposes are eligible. Registration must be completed under the applicant’s real business name. Any false or misleading information may result in suspension or refusal of service.

4. Unless additional verification is required, accounts may be activated automatically once the registration form is submitted in full.

5. The Company may refuse or review a registration request if:

   1. The registration is not made under the applicant’s real identity;

   2. The details (name/SIREN/VAT) duplicate an existing account;

   3. The user reapplies after a termination due to violation;

   4. The account is under suspension;

   5. Technical issues prevent activation;

   6. The request is irregular, unlawful, or contrary to the T&C.

Article 6 – Personal Data (GDPR)

1. Members must ensure the accuracy of their personal information and update it without delay.

2. Notices sent to the email address provided by the Member are considered delivered. Failure to update information is the sole responsibility of the Member.

3. Data is used solely for operating the Services and in accordance with the Member’s consent. Any new purpose or transfer to third parties will require prior notification and, if applicable, separate consent—unless required by law.

4. The Company does not pre-check consent boxes, and refusal to provide non-essential data does not prevent access to basic Services.

5. If personal data processing is outsourced, the Company applies a privacy policy compliant with the GDPR and appoints a Data Protection Officer (DPO). (See “Privacy Policy”).

Article 7 – Management of ID and Password

1. he Member is responsible for maintaining the confidentiality of their login credentials and must not share or lend them to third parties.

2. The Member assumes all consequences of unauthorized use not attributable to the Company.

3. In case of theft or unauthorized use, the Member must immediately notify the Company.

Article 8 – Termination

1. By the Member:
   The Member may terminate their account at any time via their profile, provided all ongoing transactions are settled (approx. 30 days). Promotional advantages may be withdrawn upon termination.

2. By the Company:
   The Company may terminate the account in case of serious breach (violation of third-party rights, fraud, obstruction of Services, etc.) after prior notice via email or phone.
   Sales concluded before termination remain governed by these T&C.

Article 9 – Duration and Suspension

1. The Services remain active from account activation until termination.

2. The Company may suspend Services temporarily for maintenance or technical failure; notice will be posted on the Site.

3. In case of force majeure, Services may be restricted or suspended temporarily.

Chapter 3 – Use of Wholesale Services

Article 10 – Orders, Prices, and Payment

1. A sales contract is formed when a Member places an order under the sales conditions displayed on the Site.

2. Accepted payment methods: credit/debit card, PayPal, or SEPA bank transfer.
   For SEPA transfers, orders are shipped within 24 hours after the payment has been received.

   If you require a specific payment method, such as Cash on Delivery (COD), please contact our sales team via WhatsApp.

3. Members provide payment information under their sole responsibility.

4. The Company may cancel an order if payment is not received within the stated timeframe.

5. Order history is accessible in “My Account.”

6. The Company may verify the legitimacy of the payment method and suspend or cancel a transaction in case of doubt.

7. The minimum order amount is €200. Volume discounts or free shipping thresholds may apply as displayed on the Site.

Article 11 – Delivery

1. Shipping from our warehouse in the Paris region to all EU countries via partner carriers (e.g., UPS / DHL / GLS).

2. <Indicative timeframe: preparation within 24 business hours after payment; delivery within 2–4 business days within the EU (depending on destination).

3. Shipping fees and any applicable free-delivery thresholds are displayed on the Site. No customs formalities apply within the EU.

4. Risk transfers to the carrier upon shipment, according to the Incoterm indicated (default DAP or equivalent).

5. Perfume Europe provides tracking information when available.

6. Force majeure events or non-working days are excluded from delivery time calculations.

Article 12 – Authenticity, Compliance, and Documentation

1. All products are original, CPNP-registered, and compliant with EU regulations.

2. Upon request, the Company may provide INCI ingredient lists, batch numbers, and documents required for resale in the EU.

Article 13 – Cancellation

1. By the Member:
   

   • Possible before shipment; handling fees may apply if preparation has started.

   • After shipment, the request falls under the return procedure (Article 14).

2. By the Company:

   • Non-payment within the allowed timeframe.

   • Detected irregularities (payment method, identity, etc.), with prior notice when possible.

3. Refunds are processed using the same payment method where possible, or as Perfume Europe Credit upon agreement.

Article 14 – Returns (B2B)

1. Returns are accepted only in case of damaged goods upon receipt or fulfillment errors (wrong reference/quantity).

2. The Member must notify within 7 calendar days after delivery, providing photos and details (batch, quantity, issue).

3. If the Company is responsible, replacement or return shipping costs are covered. Otherwise, they remain at the Member’s expense.

4. Opened, unsealed, or devalued items cannot be returned unless proven defective.

5. Free gifts or samples included with the order must be returned for a full refund; otherwise, their value may be deducted.

Article 15 – Exchange

1. In case of error or defective product, an exchange may be offered subject to availability; otherwise, a refund is processed (see Article 13).

2. Exchanges for change of mind are not accepted in B2B transactions.

Article 16 – Perfume Europe Credit

1. Perfume Europe Credit represents store credits (from cancellations, discrepancies, or returns) usable without restriction on the Site.

2. Credit is non-transferable and cannot be withdrawn as cash.In case of fraudulent use, the Company may block or deduct the Credit, with justification.

Chapter 4 – User Management

Article 17 – Breach of Terms

1. In case of violation of the T&C or applicable law, the Company may take measures such as: withdrawal of benefits, limitation of access, termination, or claims for damages.

2. The Member will be informed by email when possible and may submit observations.

Article 18 – Intellectual Property and Content

1. The Member must comply with the Company’s IP and DMCA policy.

2. Content published by the Member is their responsibility (accuracy, third-party rights, etc.).

3. The Company may remove without notice any content that is illegal, misleading, harmful, or infringes third-party rights, or that disrupts Site operations.

4. Authorized content may be reproduced or adapted for promotional purposes on partner platforms, without altering its substance.

Article 19 – Customer Service

1. The Company operates a Customer Service department to handle requests and disputes.

2. Reasonable requests receive acknowledgment within 3 business days and a response within 10 business days where possible.

3. Members are expected to cooperate in good faith during dispute resolution.

Article 20 – Prohibited Activities

1. Système : accès non autorisé, contournement des processus du Site, scraping abusif, etc.

2. Payments: use of third-party payment methods, fictitious or illegal transactions.

3. Other: any activity harming the Company, Members, or the market (e.g., misusing internal data to divert customers).

Chapter 5 – Miscellaneous Provisions

Article 21 – Governing Law and Jurisdiction

These T&C are governed by French law. Any dispute shall be submitted to the exclusive jurisdiction of the Commercial Court of Paris, subject to mandatory provisions.

Article 22 – Language

In case of translation, the French version prevails.

Article 23 – Modification of Services

The Company may modify or suspend certain Services (in part or in whole) with prior notice on the Site where necessary.

Article 24 – Non-transferability

No party may assign its rights or obligations under these T&C without the written consent of the other.

Article 25 – Contact

For any inquiries: contact@perfumeeurope.com
For faster assistance: use the WhatsApp button available on the Site.